Responding to a privacy breach in your organisation

Privacy breaches are serious business and not to be taken lightly.

Client Voices has many layers of privacy and security built in to protect your client's information. But as organisations and individuals using Client you also need to ensure the way you record and handle client information is in a way that ensures it doesn't fall into the hands of someone who should not have access to it.

Despite the application security and your organisation's good information handling practices, a privacy breach is still possible. In that case, you will need a privacy breach response plan.

Here the Privacy Commissioner lays out how you should respond to a privacy breach in four steps.

Step 1: Contain and assess

Once you discover a privacy breach, contain it immediately and find out what went wrong.

Step 2: Evaluate the risks

Assessing the risks of the privacy breach will help you figure out your next steps.

Step 3: Notify if necessary

Being open and transparent with people about how you’re handling their personal information is a fundamental rule of privacy.

Step 4: Prevent a repeat

In the aftermath of a breach, take the time to investigate the cause of the breach and update your prevention plan. Review your organisation’s policies so you minimise the collection and retention of personal information.

Download Template Privacy Breach Response Plan