Note: You muct have the Can Mange permission level assigned to you before you can access reports.

 

You can get to the Reports page by clicking the Reports tab in the navigation menu

 

 

 

Once on the Reports page, you will see a Starts on and Ends on field where you need to set the date range of your report.

 

 

There are two kinds of reports in Client Voices:

 

  1. An onscreen report which displays all insights for a date range
  2. A CSV export of all data inputted by your service for a date range.

 

To generate the onscreen report, simply click the Generate button. Otherwise, click the CSV Export button to export the report data in a CSV.

 

 

Oncreen report

 

This report has five collapsed sections which will go through in some detail:

 

  1. Client case
  2. Demographic
  3. Debt
  4. Staff
  5. MSD Accountability Measures

 

You can also see table headers TOTAL (%) and TOTAL

 

 

 

Demographic

 

These measures tell you the demographic make up of your client case load. All of this information comes from the Client Intake Form.

 

Measure

Description

Age catefories

The number and percentage of client cases in each age range.

 

Source: Client Intake form (Date of birth)

Ethnic breakdown

The number and percentage of client cases in each ethnic cateegory

 

Source: Client Intake form (Ethnicity)

Gender breakdown

The number and percentage of client cases in each gender category.

 

Source: Client Intake form (Gender)

Iwi breakdown

The number and percentage of client cases in each Iwi category.

 

Source: Client Intake form (Iwi)

Referred from

The number and percentage of client cases referred from each referral point.

 

Source: Client Intake form (Referred from)

City

The number and percentage of client cases in each city.

 

Source: Client Intake form (City/town)

Number of clients with dependents

The number and percentage of client cases with dependents under the age of 18.

 

Source: Client Intake form (Number of dependents under 18)